Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 162

Staying Human in a Robotic World: The Power of H2H Engagement

Featuring: Tony Drockton, Founder and Chief Cheerleader, Hammitt

With the rise of always-on communication channels, it can be tempting to simply use automated technology to build connections with customers. But successful brand leaders know that Human-to-Human (H2H) engagement is key to winning long-term customer loyalty. During this episode of Retail Remix, host Alicia Esposito chats with Tony…

Episode 161

Shopping Center Marketing: Retail’s Most Expensive Gym Membership?

Featuring: Sean Snyder, Founder and President, Engagement Agents

Have you noticed all the stores at your local shopping center vying for your attention? The big, bold signs advertising special sales, discounts and events? These marketing tactics not only cost time, but they also come with a hefty price tag. But did you know that there are usually…

Episode 160

Web3: A New Era of Shopper Experience and Expression

Featuring: Chris Silver, Co-Founder, BambuMeta

The success of any brand hinges on its ability to deliver personalized and immersive customer experiences. Enter Web3, which unlocks a new infrastructure and new capabilities for digital teams to give shoppers more control over their experience. Chris Silver, Co-founder of the customer loyalty platform BambuMeta, brings a wealth…

Episode 159

How Qalara is Helping Ethical Brands Scale

Featuring: Aditi Pany, Founder and CEO of Qalara

As businesses expand globally, they begin to face more complex issues such as global payments, ambiguous compliance requirements and language barriers – and that’s just naming a few! But Aditi Pany founded Qalara to help small and emerging brands scale more seamlessly, and empower retailers to discover these brands,…

Episode 158

Youthforia Founder on Creating Content that Connects…and Drives Commerce

Featuring: Fiona Co Chan, Founder and CEO, Youthforia

Gone are the days of overwhelming and uninspiring beauty shopping online. With Youthforia’s branded ecommerce site, robust content strategy and seamless beauty discovery platform, we see a new era of online shopping for the beauty consumer. Fiona Co Chan, Founder and CEO of Youthforia, has focused on leveling up…

Episode 157

Unlocking the Power of Subscription Commerce

Featuring: Paul Chambers, CEO and Co-Founder, Subscription Trade Association

Subscription models have evolved beyond offering consumers merely convenience and savings. Look at companies like FabFitFun, which now offer curation tools, loyalty programs, access to community and so much more to create a loyal customer base. During this episode of Retail Remix, host Alicia Esposito chats with Paul Chambers,…

Episode 156

How Tractor Supply Uses Technology to Engage and Empower Associates

Featuring: Glenn Allison, Tractor Supply and Tony Boncore, Honeywell

As retailers consider investing in in-store technology, their goals typically fall into two categories: efficiency and engagement. Some retailers may want to focus on making employees’ lives easier while others may want to prioritize high-touch service to shoppers. How can retailers determine which model makes the most sense? Is…

Episode 155

Bringing Food & Beverage Innovation to Target

Featuring: Rick Gomez, EVP and Chief Food & Beverage Officer, Target

Expanding your brand into a new market or category can be tricky. How much should you innovate and expand upon what you already do? What do customers expect from such an experience? Rick Gomez, EVP and Chief Food & Beverage Officer at Target, played a crucial role in transforming…

Episode 154

Closing the Gap Between Digital & Physical Luxury Experiences

Featuring: Olivia Steele, Co-founder, CEO & President, Conversation Couture

In the luxury space, in-person experiences are still king. Brand representatives are able to provide high-touch service that allows them to personally consult, fit and connect with customers. But as consumers increasingly consult digital channels, luxury brands are struggling to truly capitalize on new service and engagement opportunities. During…

Episode 153

The Future of Connected Experiences: From CPG Products to Pokémon

Featuring: Cameron Worth, Founder, SharpEnd

Connected product experiences require so much more than a QR code and call to action. Brands need detailed insight into audience interests and expectations, robust technology to bridge the gap between physical products and digital experiences and, of course, powerful storytelling forged by a genuine connection established between customers,…

Episode 152

How LePrix is Using Tech to Advance Luxury Wholesale

Featuring: Emily Erkel, CMO and Co-founder, LePrix

Retail TouchPoints has been studying and reporting on the evolution of resale for years. Over this time, we’ve seen consumer behaviors shift and demand accelerate, which means retailers have had to rethink the way they research and source “pre-loved” goods. How do they find the right wholesale partners? What…

Episode 151

How to Make Branded Recommerce Profitable

Featuring: Andy Ruben, Founder & Executive Chairman, Trove

Branded recommerce is gaining momentum in retail. Could it be the key to success for your company? To find out, you’ll have to do some deep strategic work to ensure your brand, your products and your customer align. During this episode of Retail Remix, Alicia Esposito talks with Andy…

New episodes released weekly on Monday mornings.